Benefits of technology in delivering service

With technology, the world is now a small village, we can order anything from any part of the world, and we can have it within a short period this has become possible due to the use of mobile phones and the availability of network coverage in the area that you are in,
luckily in Samburu, most parts have a network connection, and thanks to Safaricom, airtel, and Telkom

The strongest network in most places is Safaricom so be sure to carry your Safaricom line with you alongside the others also if you need to know what to pack on your trip read more here

9 Benefits of technology in service delivery in the Hospitality industry Samburu

1. Real-time feedback and communication

With company reviews, customers can give feedback anytime and anywhere about the service they received in the place also the clients can be able to live chat with the companies either on their social media or through chatbots

 2. Data management 

With cloud databases client data is always available and will be easy to access for the company, this is a major improvement since with paperwork data can be lost,

3. Savings on cost

With technology, the customer can do a comparison between the different hotels or camps and can be able to make a decision that will not affect their budget and with the availability of different packages, one gets a big pool to draw from.

4. Reduced labor cost

Technology has now allowed people to be able to complete most tasks on their own, all they do is access forms, or a list and they perform the tasks themselves thus reducing the cost of labor on most business premises 

5. Timesaving

customers do not have to physically show up at the hotel to make their bookings, one can do all this in the comfort of their home or anywhere they are thus saving more time for them and the company.

6. Increased market coverage 

technology has enabled businesses to be able to be accessed by everyone around the globe through either social media, websites, or mobile apps, right now one is able to book for a hotel from one corner of the earth while in another area of the globe 

7. Live activity tracking

In restaurants now the client can track the time the food will take to be delivered to their table or their room if they order room service. the companies are also able to track their orders and know exactly when they will have the different ingredients for the food preparation.

In most safari parks now, the Rangers can track where the different animals like lions, cheater, elephants, and leopards are, and provide this information to the tour guides making your Safari memorable.

8. Increased global linkages 

Technology has reduced the globe to a small village and now one can be able to learn, access services and goods, and also communicate with people from around the globe in real-time, the goods and services that one would never think they would get due to the distance between the different continents and countries has now been drastically reduced and one can get them with one click 

9. Personalized service provision

With technology, the company can access important dates and information for clients which they can use to plan surprises and also offer them services that will be tailored to their needs

Since technology is now part of us the hotels, camps, airlines, and tourism companies need to be up to date with the latest version of technology to allow for a seamless process of onboarding for their customers.

Kindly let us know what your thoughts are in the comments section 

Thank you